RETURNS
Your complete satisfaction is guaranteed. If for any reason you are not pleased with our product, service, or prices, please don't hesitate to contact us. Your suggestions are always welcome.

When returning items to our Customer Service Center, please indicate the reason for your return on the reverse side of the packing slip and include the packing slip in the carton. For your protection, you may wish to send your return via UPS or insured parcel post. Please send all returns to:

Attention: Returns Department
RKY Preparedness Store
P. O. Box 100
Rigby, Idaho 83442

RKY Preparedness Store cannot pay for return shipping charges unless we have made a shipping error. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement.

NOTE:
Special Orders and/or AVOW Group Buys are NOT covered by this policy!
Examples of this would be, Tents, Stoves, Coins, Sleeping Bags, or any other item that is offered as part of a special large group purchase.

SHIPPING
RKY Preparedness Store offers several domestic and international shipping options for your convenience.
All shipments are made through the United States Postal System.

Domestic USA Shipping options:
USPS Media Mail: 2-3 weeks average.
USPS 1st Class Mail: 7-10 days average.
USPS Priority Mail: 3-4 business days average.

Final shipping rates are determined by the total shipped weight of the product & packaging, plus a small handling fee. The final amount is displayed in advance next to each of the available shipping options for you to choose from prior to finalizing your order invoice. Insurance is listed on those shipping methods that allow it.

Priority, and Express orders received before 5:00 p.m. (U.S. Mountain Time) Monday through Friday will be shipped the next day. Priority Orders received after 5:00 p.m. (U.S. Mountain Time), or on Saturday or Sunday, will be shipped the following Tuesday. We do not process any orders on Saturday or Sunday. If you have questions about a shipment please email: RKY@abysmal.com.

Delivery times of APO/FPO orders denote the time the order will arrive at the U.S. entry point into the military postal system, and not the final delivery to the addressee.

Shipping Options for Canada

USPS Economy Surface: 4-6 weeks (average.)
USPS Airmail Letter Post:1-2 weeks (average.)
USPS Global Priority Mail: 4-6 business days (average.)

Canadian shipments may be subject to goods and services tax, provincial sales tax, duties, or handling fees based on the product, amount of purchase, and the province.

All shipmenta to Canada will be shipped via the U.S. Postal Service. An additional handling fee of CN $5.00 and GST on non-prescribed goods may be charged by the local post office.

Priority, and Express orders received before 5:00 p.m. (U.S. Mountain Time) Monday through Friday will be shipped the next day. Priority Orders received after 5:00 p.m. (U.S. Mountain Time), or on Saturday or Sunday, will be shipped the following Tuesday. We do not process any orders on Saturday or Sunday. If you have questions about a shipment please email: RKY@abysmal.com.

Shipping Options for International
Delivery Times
The shipping times for Standard Mail refer to the amount of time it takes for the package to be delivered to the destination country. Once the local postal system of the destination country receives the package they will make the delivery arrangements. RKY PReparedness Store and the U.S. Postal Service have no control over the package once it is in the hands of the local post office. Actual delivery times may vary from country to country. Most delays in international deliveries are due to customs, import duties, or local postal guidelines.

USPS Economy Surface: 4-6 weeks (average.)
USPS Airmail Letter Post:1-2 weeks (average.)
USPS Global Priority Mail: 4-6 business days (average.)

Customs
Customs and import fees are the responsibility of the customer/recipient. These charges will vary from country to country and change from time to time. (Brazil and Peru, in particular, are reportedly taxing imports at rates as high as 100% of the declared value.) Unfortunately we are unable to determine what these fees will be, nor will we be responsible for them. We recommend international customers contact their local customs office for details on how these charges are assessed and collected.

Mexico, South Africa, Central and South America
Due to past problems with postal theft, customers shipping to Mexico, South Africa, Central and South America may not choose the Standard (Surface) shipping option. Orders to these destinations can be sent via Standard (Air) or Global Priority only.

Taxes / Fees
All other international and local duties, taxes, and fees are the responsibility of the customer.

Priority, and Express orders received before 5:00 p.m. (U.S. Mountain Time) Monday through Friday will be shipped the next day. Priority Orders received after 5:00 p.m. (U.S. Mountain Time), or on Saturday or Sunday, will be shipped the following Tuesday. We do not process any orders on Saturday or Sunday. If you have questions about a shipment please email: RKY@abysmal.com.

Important Shipping Facts
All "gift" shipments (merchandise being shipped to an address different from the billing address) will add one extra day to the availability time.

Occasionally some items are on "backorder" with an uncertain availability date. These items will not be separated from your main order unless we are told by you to do so and will only be shipped with the entire order when the product becomes available

PRIVACY

Privacy Policy
RKY Preparedness Store is committed to providing you with a secure and private online shopping experience. This privacy policy is our promise to you that the data we collect through this Web site will be used in a manner consistent with that commitment.

How does RKY Preparedness Store use personal information?
We use the personal information you provide to fill your orders, to personalize the site, to provide customer service assistance and to improve the content of our site so that we can better meet your needs.

We will e-mail our customers regarding order status, customer service issues and periodic product offerings. Customers can also sign up for subscription email newsletters.

Will personal information be shared with outside entities?
No. RKY Preparedness Store will use the information you provide us for internal purposes only. We will not sell, rent or trade the information to any outside entity.

Can I change my personal information?
Yes. You can update your personal information by clicking on the " Account" link at the top of any RKY Preparedness Store page. From there, you can change your password, your email address and your postal address.

How is my personal information protected from theft?
RKY Preparedness Store uses SSL (Secure Socket Layers) encryption technology, the standard for ensuring secure data transmission across the Internet. SSL ensures that the data you provide us can only be read by RKY Preparedness Store servers. When you purchase an item from us, your credit card number is stored in a location that is not accessible to the Internet.

Because of the importance we place on security, your browser must support SSL for you to participate in any of the site's interactive functions, including online purchasing. If your browser does not support SSL, you can place orders by postal mail or by fax..

If you feel uncomfortable sending your credit card information over the Web, we offer you an additional option to complete your order and pay by personal check or money order .